Terms &

Conditions

Welcome to Bearded Dog Leather. These terms and conditions outline the rules and regulations for the use of our website and online store.

Bearded Dog Leather is located at 246 Sullivan Street, Die Hoewes, Centurion. This is not a retail location, as we are an online-only store – but visitation is allowed upon appointment. We do have a selection of our products on display at Cape Connection Lifestyle Village in Pretoria.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use our website and/or store if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions: 

  • “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. 
  • “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Bearded Dog Leather. 
  • “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


LICENSE

Unless otherwise stated, Bearded Dog Leather and/or its licensors own the intellectual property rights for all material on this website.

All intellectual property rights are reserved. You may view and/or print pages from beardeddogleather.co.za for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from beardeddogleather.co.za.
  • Sell, rent or sub-license material from beardeddogleather.co.za.
  • Reproduce, duplicate or copy material from beardeddogleather.co.za.
  • Redistribute content from beardeddogleather.co.za

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

NOTHING IN THIS DISCLAIMER WILL:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liabilities in any way that is not permitted under applicable law.
  • Or exclude any of our or your liabilities that may not be excluded under applicable law.
  • The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


WE RETAIN THE RIGHT TO

Temporarily or permanently modify or withdraw the website (or any portion thereof) with or without prior notice to you. You acknowledge and agree that we shall not be held liable to you or any third party for any modifications to or withdrawal of the website; and/or

Update these Conditions periodically, and your continued use of the website (or any portion thereof) following such updates shall constitute your acceptance of the revised terms. It is your responsibility to regularly review the Conditions for any changes. If you disagree with any modifications to the Conditions, you must cease using the website immediately.

We will make reasonable efforts to maintain the website. However, please note that the website may undergo changes from time to time. You are not entitled to any compensation if you are unable to access any part of the website or if there is a failure, suspension, or withdrawal of all or part of the website due to circumstances beyond our control.


GENERAL PAYMENT TERMS

  • The goods remain the property of Bearded Dog Leather until they are paid for in full.
  • Full payment of a product is required before it will be manufactured or couriered. 
  • While every effort will be made to ensure orders are delivered within the standard timeframe of 3 (three) to 5 (five) weeks, Bearded Dog Leather will not be held responsible for delays out of our control.
  • All orders may be cancelled within 7 days in writing with acknowledgment from Bearded Dog Leather.
  • In the event of order cancellation, a CREDIT NOTE will be issued. No refunds will be given.
  • If a refund is agreed upon by Bearded Dog Leather, a minimum 15% handling fee will be charged.
  • Product flaws or defects must be reported within 24 hours of delivery.
  • Every reasonable effort will be made to repair any flaws or defects. Return costs will be payable by the client, if the item is not returned in its original condition, the client is responsible for any loss in value.
  • Bearded Dog Leather reserves the right to implement price increases without prior notice. Confirmed orders will not be affected.
  • All custom/special/non-standard designs/products are subject to price change. Clients will be notified accordingly prior to delivery/collection.
  • Bearded Dog Leather is not a registered exporter; therefore, we do not have an export code. Deliveries outside of South Africa must be arranged by the client and will be at their expense. The transporter chosen by the client bears sole responsibility for explaining the export processes. Once goods are with the transporter, Bearded Dog Leather accepts no responsibility for loss or damage.
  • If goods are sent cross-border and go missing from the border checkpoint, we are unable to accept responsibility.
  • For customers opting to collect from Bearded Dog Leather: Full payment must be received prior to collection; Goods must be collected within 7 days of notification.
  • Orders placed in December may require additional lead times due to the December holidays, with delivery expected by the end of February.


AVAILABILITY OF PRODUCTS

All Bearded Dog Leather products are meticulously crafted by hand and made to order. To ensure the highest quality product, we require a few days to prepare your order. All orders placed on in-stock items will be shipped within 2-3 business days. If you’ve placed an order on an item that is available on backorder, it can take up to 5 weeks to complete. 

You will receive updates on your order whenever it progresses through our production line. Should you need your order by a certain date, you may specify so in the “Notes” section at checkout. While we can’t make any promises, we will always endeavour to do our best to help you out.

The delivery time relies on the specified lead time outlined for the selected item.

While we strive to ship your order promptly, unforeseen circumstances may lead to delays. If such a situation arises, Bearded Dog Leather will contact you via email to provide an updated shipping schedule.

Please consider these lead times when planning your purchase. We will ship all items together.

DELIVERY POLICY

By clicking to make a purchase with Bearded Dog Leather, you acknowledge and accept the legal obligations that arise, including the limited right to refund monies charged to your credit card or paid in any other agreed manner, as outlined in our terms and conditions. It is imperative that you thoroughly understand and agree to all our terms and conditions before making any purchase through this site. Upon making payment for your purchase, it is assumed that you have read and comprehended the terms and conditions associated with such purchase. If you have any questions, please contact us prior to making any purchase through this website.


DELIVERY TERMS

  • Shipping generally takes 2-5 business days.
  • Orders are dispatched via The Courier Guy/PUDO and include tracking. We will send you the tracking number via email once your order is on its way. Please allow 24 hours for tracking updates after receiving the email. You can track your delivery status using your courier tracking number.
  • Bearded Dog Leather will not be responsible for any incidents occurring while a parcel is in the possession of a third party.
  • In the event of packaging or product damage, the recipient must endorse the waybill by noting the product issue on the delivery slip.
  • Should any damages occur, Bearded Dog Leather must be notified within 24 hours, even if the waybill has been endorsed, to facilitate collection and inspection arrangements.
  • Bearded Dog Leather strives to deliver quality products. We conduct inspections prior to delivery and ensure that all products are well-packed to prevent scratches during transit. Any changes to delivery address must be communicated to Bearded Dog Leather before product dispatch. Changes made after dispatch may incur additional delivery fees. Deliveries will be made during business hours according to courier schedules.


UNDELIVERABLE PACKAGES

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Undelivered packages may incur additional delivery fees.


COLLECTIONS

You can collect your order from our studio at 246 Sullivan Street, Die Hoewes, Centurion. Once your order is ready, we will notify you with the necessary information and arrange for your collection.

Collection times are as follows:

Monday – Thursday: 8:00 – 17:00

Friday: 9:00 – 14:00

Please note that we are closed on public holidays.


ORDER PROCESSING

Order processing will not begin until we have received a confirmed order and payment in full.


REFUNDS/RETURNS POLICY

Should you for any reason wish to cancel your purchase prior to delivery you will be issued with a CREDIT NOTE for the same value. Should Bearded Dog Leather agree to a refund you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalised orders.


RESPONSIBILITY

Bearded Dog Leather assumes responsibility for all aspects concerning the transaction, encompassing the sale of goods offered on this website, customer service and support, dispute resolution, and delivery of goods.


MONITORING

We reserve the right, though not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these Conditions or complaints and take appropriate action, which may include issuing warnings, suspending, terminating, or imposing conditions on your access, and/or removing any materials from the website.


CONTACT INFORMATION

If you have any questions about these Terms & Conditions, please contact us at info@beardeddogleather.co.za.